Digital Readiness and Maturity

Local Water Utilities (LWUs) across regional NSW are under increasing pressure to improve water security, reduce water loss and maintain reliable services, often with limited resources and workforce capacity.

We're helping utilities build their digital readiness and progress through the stages of digital maturity.

Not sure where to start? Choose your own adventure by exploring key resources, meaningful connections, and/or practical case studies.

Digital Readiness Tool

Digital maturity self-assessment for smaller councils and regional water utilities.

A practical, proportionate digital maturity self-assessment that builds on the 2018 WSAA Digital Utility Roadmap, with maturity levels and core dimensions. The content has been updated for current priorities, including AI readiness, cyber security, data governance, workforce capacity, connectivity constraints and shared service models. The assessment is intended to help each organisation identify its current maturity, agree a realistic target and prioritise a small number of achievable improvements rather than a technology investment for its own sake.

Coming soon!

Resources & Case Studies

Learn about how digital approaches and tools have been applied - what worked, what hasn't (and why), and what could be done differently (source: Annual Forum 2026). For more resources and case studies, please contact us directly.

Keynote: Digital Maturity and AI overview

Connect with Dr Greg Ryan (Director Business Excellence at WSAA).

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Foundation: Digital Water Starts at the Sensor

Connect with Nick Fisher (Managing Director at 360 Engineering).

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Foundation: Building a data-driven culture

Connect with Sarah Lunau (Division Manager, Water and Sewerage Infrastructure Services at Eurobodalla Shire Council), Andrew Francis (Director Infrastructure and Sustainability) and Graeme Bayliss (Operations Manager) at Parkes Shire Council, and Andrew Todd (Chief Executive Officer at GTS Group).

Panel Discussion

Integration: Smart starts with the basics

Connect with Hugh Chapman (Managing Director at Aqua Analytics).

Case Study

Integration: Remote monitoring isn't just for the big utilities

Connect with Stelios Trikoulis (Chief Commercial Officer at Kallipr).

Case Study

Integration: One Platform for Asset Maintenance and Compliance Reporting

Connect with Mudasser Iqbal (Founder CEO at TeamSolve).

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Optimisation: Optimising the Organisation: Digital Twins for Regional Water Utilities

Connect with Luke Whitten (Manager Engineering Assets and Projects at Liverpool Plains Shire Council), and Nathan Dick (Process Engineer at Beca HunterH2O).

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Optimisation: Using AI tools for good vs evil

Connect with Graham Gordon (Director Utilities) and Mick Walsh at Griffith City Council.

Case Study

Connections

Explore our network of contributors, exhibitors, sponsors and attendees from our Annual Forum 2026, which focused on digital water approaches in real operational settings.

Annual Forum 2026 Sponsors

Annual Forum 2026 Exhibitors