Digital Readiness and Maturity

Local Water Utilities (LWUs) across regional NSW are under increasing pressure to improve water security, reduce water loss and maintain reliable services, often with limited resources and workforce capacity. We're helping utilities build their digital readiness and progress through the stages of digital maturity via practical case studies, shared learning, key resources and meaningful connections.

Digital Readiness Tool

Digital maturity self-assessment for smaller councils and regional water utilities.

A practical, proportionate digital maturity self-assessment that builds on the 2018 WSAA Digital Utility Roadmap, with maturity levels and core dimensions. The content has been updated for current priorities, including AI readiness, cyber security, data governance, workforce capacity, connectivity constraints and shared service models. The assessment is intended to help each organisation identify its current maturity, agree a realistic target and prioritise a small number of achievable improvements rather than a technology investment for its own sake.

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Connections

Explore our network of contributors, exhibitors, sponsors and attendees from our Annual Forum 2026, which focused on digital water approaches in real operational settings.

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Case Studies

Learn about how digital approaches and tools have been applied - what worked, what hasn't (and why), and what could be done differently. The selection of case studies is from our Annual Forum 2026. For more case studies, please contact us directly.

Foundation: Building the Foundations: SCADA, OT and Cybersecurity for Local Water Utilities

Connect with 360 Engineering Managing Director, Nick Fisher.

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Foundation: Building a data-driven culture

Connect with Claire Cam (Manager Water and Sewer) at Mid-Western Regional Council, Andrew Francis (Director Infrastructure and Sustainability) & Graeme Bayliss (Operations Manager) at Parkes Shire Council, and Andrew Todd (Chief Executive Officer) at GTS Group.

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