Digital Tools for Local Water Utilities
Local Water Utilities (LWUs) in regional areas are under pressure to improve water security, reduce water loss and keep services reliable, often with small teams and limited capacity.
Our Roadmap for using digital tools provides a practical, staged way to deliver real operational value that:
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Supports water security
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Reduces water loss
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Makes small teams more effective
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Improves safety and reliability
Choose your next step
Case Studies
See how others are using digital tools.
Explore case studies and real-world examples showing how LWUs are applying digital tools to improve visibility, planning and operational outcomes.
Tools & Resources
Access practical tools and resources.
Find practical guides, templates and supporting resources to help your team plan and apply digital tools with confidence.
Roadmap
Find the right next step for your LWU.
Use the Roadmap and supporting guidance to identify where digital tools can deliver the most value for your LWU.
Practical quick‑start guide for operators (30-minutes)
This guide helps you take the first practical step toward digital improvements without needing new systems, big projects or extra time. You don’t need to finish anything today. You just need to start in the right place.
Success Stories: From Insights to Action
The digital monitoring tools helped us detect leaks we never knew existed. We've reduced water loss by 18% and our operators now have real visibility across the entire network.
Sarah Mitchell
Water Services Manager, Narromine Shire CouncilSmart metering gave us the data we needed to respond faster during drought conditions. Our small team can now monitor 20,000 connections without constant site visits.
David Chen
Operations Supervisor, Dubbo Regional CouncilThe Roadmap's step-by-step approach made digital adoption practical for our team. We started with basic monitoring and built confidence before scaling up to predictive analytics.
Mark Thompson
General Manager, Leeton Shire CouncilRegional collaboration through the water loss hub gave us access to tools and expertise we couldn't afford alone. Digital solutions are now helping multiple councils improve service reliability.
Emma Roberts
Project Coordinator, Central NSW Joint OrganisationThe digital monitoring tools helped us detect leaks we never knew existed. We've reduced water loss by 18% and our operators now have real visibility across the entire network.
Sarah Mitchell
Water Services Manager, Narromine Shire CouncilSmart metering gave us the data we needed to respond faster during drought conditions. Our small team can now monitor 20,000 connections without constant site visits.
David Chen
Operations Supervisor, Dubbo Regional CouncilThe Roadmap's step-by-step approach made digital adoption practical for our team. We started with basic monitoring and built confidence before scaling up to predictive analytics.
Mark Thompson
General Manager, Leeton Shire CouncilRegional collaboration through the water loss hub gave us access to tools and expertise we couldn't afford alone. Digital solutions are now helping multiple councils improve service reliability.
Emma Roberts
Project Coordinator, Central NSW Joint OrganisationThe digital monitoring tools helped us detect leaks we never knew existed. We've reduced water loss by 18% and our operators now have real visibility across the entire network.
Sarah Mitchell
Water Services Manager, Narromine Shire CouncilSmart metering gave us the data we needed to respond faster during drought conditions. Our small team can now monitor 20,000 connections without constant site visits.
David Chen
Operations Supervisor, Dubbo Regional CouncilThe Roadmap's step-by-step approach made digital adoption practical for our team. We started with basic monitoring and built confidence before scaling up to predictive analytics.
Mark Thompson
General Manager, Leeton Shire CouncilRegional collaboration through the water loss hub gave us access to tools and expertise we couldn't afford alone. Digital solutions are now helping multiple councils improve service reliability.
Emma Roberts
Project Coordinator, Central NSW Joint OrganisationCase Studies
Learn more about how LWUs have applied digital tools to real operational problems.
Practical digital uplift
Our Roadmap consists of three stages. LWUs can move through them at their own pace. Benefits are delivered at every stage i.e. you don’t need to “finish” to see value.
Remember:
Start with simple, no‑regrets improvements
Focus on high‑value problems
Choose tools that operators can use every day
Build capability over time
Why Digital?
A new way of doing business.
The time is now.
The Directorate is committed to supporting LWUs in regional areas on their digital journey to improve water security, reduce water loss and keep services reliable.