Digital Readiness and Maturity
Local Water Utilities (LWUs) across regional NSW are under increasing pressure to improve water security, reduce water loss and maintain reliable services, often with limited resources and workforce capacity.
We're helping utilities build their digital readiness and progress through three stages of digital maturity:
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Foundation: Establish reliable data and improve operational visibility.
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Integration: Embed digital tools into day-to-day operations and asset management.
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Optimisation: Use data-driven insights to improve performance, manage risk and support better decision-making.
Through practical case studies, shared learning and a structured Digital Water Roadmap, we're helping utilities identify priorities, build capability and take achievable next steps towards more resilient and future-ready water services.
Digital Water Roadmap
Your next step
Identify priorities and build capability for operational improvements, service delivery and long-term resilience.
Case Studies
Insights and experiences
Explore what has worked, what hasn't (and why), and what could be done differently in other local water utilities.
Tools & Resources
Practical support
Understand what digital readiness looks like in practice, and different pathways for adopting digital tools and technologies.
Practical quick‑start guide for operators (30-minutes)
This guide helps you take the first practical step toward digital improvements without needing new systems, big projects or extra time. You don’t need to finish anything right away. You just need to start in the right place.
Success Stories: From Insights to Action
The digital monitoring tools helped us detect leaks we never knew existed. We've reduced water loss by 18% and our operators now have real visibility across the entire network.
Smart metering gave us the data we needed to respond faster during drought conditions. Our small team can now monitor 20,000 connections without constant site visits.
The Roadmap's step-by-step approach made digital adoption practical for our team. We started with basic monitoring and built confidence before scaling up to predictive analytics.
Regional collaboration through the water loss hub gave us access to tools and expertise we couldn't afford alone. Digital solutions are now helping multiple councils improve service reliability.
The digital monitoring tools helped us detect leaks we never knew existed. We've reduced water loss by 18% and our operators now have real visibility across the entire network.
Smart metering gave us the data we needed to respond faster during drought conditions. Our small team can now monitor 20,000 connections without constant site visits.
The Roadmap's step-by-step approach made digital adoption practical for our team. We started with basic monitoring and built confidence before scaling up to predictive analytics.
Regional collaboration through the water loss hub gave us access to tools and expertise we couldn't afford alone. Digital solutions are now helping multiple councils improve service reliability.
Case Studies
Learn more about how LWUs have applied digital tools to real operational problems.
Foundation stage: TBC
360 Engineering...
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Foundation stage: TBC
GTS Group (Using data to reduce risk)
Integration stage: TBC
Aqua Analytics...
Integration stage: TBC
Kallipr...
Optimisation stage: TBC
Beca...
Optimisation stage: TBC
TBC...