Digital Tools for Local Water Utilities

Local Water Utilities (LWUs) in regional areas are under pressure to improve water security, reduce water loss and keep services reliable, often with small teams and limited capacity.
 
Our Roadmap for using digital tools provides a practical, staged way to deliver real operational value that:   

  • Supports water security

  • Reduces water loss

  • Makes small teams more effective

  • Improves safety and reliability

Roadmap WD & Jacobs 2025
Whether you want to see how other LWUs are using digital tools, access practical resources, or identify the right next step for your utility, start with the pathway most relevant to your needs.
Case Studies

Case Studies

See how others are using digital tools.

Explore case studies and real-world examples showing how LWUs are applying digital tools to improve visibility, planning and operational outcomes.

Tools & Resources

Tools & Resources

Access practical tools and resources.

Find practical guides, templates and supporting resources to help your team plan and apply digital tools with confidence.

Roadmap

Roadmap

Find the right next step for your LWU.

Use the Roadmap and supporting guidance to identify where digital tools can deliver the most value for your LWU.

Practical quick‑start guide for operators (30-minutes)

This guide helps you take the first practical step toward digital improvements without needing new systems, big projects or extra time. You don’t need to finish anything today. You just need to start in the right place.

Quick-start Guide

 

Success Stories: From Insights to Action

The digital monitoring tools helped us detect leaks we never knew existed. We've reduced water loss by 18% and our operators now have real visibility across the entire network.
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Sarah Mitchell

Water Services Manager, Narromine Shire Council
Smart metering gave us the data we needed to respond faster during drought conditions. Our small team can now monitor 20,000 connections without constant site visits.
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David Chen

Operations Supervisor, Dubbo Regional Council
The Roadmap's step-by-step approach made digital adoption practical for our team. We started with basic monitoring and built confidence before scaling up to predictive analytics.
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Mark Thompson

General Manager, Leeton Shire Council
Regional collaboration through the water loss hub gave us access to tools and expertise we couldn't afford alone. Digital solutions are now helping multiple councils improve service reliability.
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Emma Roberts

Project Coordinator, Central NSW Joint Organisation
The digital monitoring tools helped us detect leaks we never knew existed. We've reduced water loss by 18% and our operators now have real visibility across the entire network.
Frame 72

Sarah Mitchell

Water Services Manager, Narromine Shire Council
Smart metering gave us the data we needed to respond faster during drought conditions. Our small team can now monitor 20,000 connections without constant site visits.
Frame 72

David Chen

Operations Supervisor, Dubbo Regional Council
The Roadmap's step-by-step approach made digital adoption practical for our team. We started with basic monitoring and built confidence before scaling up to predictive analytics.
Frame 72

Mark Thompson

General Manager, Leeton Shire Council
Regional collaboration through the water loss hub gave us access to tools and expertise we couldn't afford alone. Digital solutions are now helping multiple councils improve service reliability.
Frame 72

Emma Roberts

Project Coordinator, Central NSW Joint Organisation

Case Studies

Learn more about how LWUs have applied digital tools to real operational problems.

Foundation stage: TBC

360 Engineering...

Case Study 1 - Foundation

Foundation stage: TBC

GTS Group (Using data to reduce risk)

Case Study 2 - Foundation

Integration stage: TBC

Aqua Analytics...

Case Study 3 - Integration

Integration stage: TBC

Kallipr...

Case Study 4 - Integration

Optimisation stage: TBC

Beca...

Case Study 5 - Optimisation

Optimisation stage: TBC

Goldenfields...

Case Study 6 - Optimisation

Practical digital uplift

Our Roadmap consists of three stages. LWUs can move through them at their own pace. Benefits are delivered at every stage i.e. you don’t need to “finish” to see value.

Remember:

Start with simple, no‑regrets improvements
Focus on high‑value problems
Choose tools that operators can use every day
Build capability over time

 

The time is now.

The Directorate is committed to supporting LWUs in regional areas on their digital journey to improve water security, reduce water loss and keep services reliable.